Customer Experience Survey

Thank you for taking a moment to share your feedback! Your input helps us improve our programs, facilities, and services for our community.

On a scale of 0 to 10, how likely are you to recommend the Holland Charter Township Community Center to a friend or neighbor?

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

What is the primary reason for your score above?

Please rate the following aspects of your experience:

	Poor	Below Average	Average	Above Average	Excellent
Friendliness and helpfulness of staff	PoorFriendliness and helpfulness of staff Poor	Below AverageFriendliness and helpfulness of staff Below Average	AverageFriendliness and helpfulness of staff Average	Above AverageFriendliness and helpfulness of staff Above Average	ExcellentFriendliness and helpfulness of staff Excellent
Cleanliness of the facility	PoorCleanliness of the facility Poor	Below AverageCleanliness of the facility Below Average	AverageCleanliness of the facility Average	Above AverageCleanliness of the facility Above Average	ExcellentCleanliness of the facility Excellent
Ease of registration or check-in	PoorEase of registration or check-in Poor	Below AverageEase of registration or check-in Below Average	AverageEase of registration or check-in Average	Above AverageEase of registration or check-in Above Average	ExcellentEase of registration or check-in Excellent
Quality of programs and activities	PoorQuality of programs and activities Poor	Below AverageQuality of programs and activities Below Average	AverageQuality of programs and activities Average	Above AverageQuality of programs and activities Above Average	ExcellentQuality of programs and activities Excellent
Value for the cost of participation	PoorValue for the cost of participation Poor	Below AverageValue for the cost of participation Below Average	AverageValue for the cost of participation Average	Above AverageValue for the cost of participation Above Average	ExcellentValue for the cost of participation Excellent

What do you enjoy most about the Community Center?

features aspects On

What could we improve?

Do you have any suggestions for new programs, events, or features you’d like to see?

Holland Charter Township Parks and
Recreation

12343 James Street
Holland, MI 49424

Hours: Monday-Friday 7am to 8pm
Saturday 9am to 4pm

Give us a call:
616-796-9798